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Hp utility status unavailable designjet install#
Hp utility status unavailable designjet manual#

Following replacement, attempt to verify functionality. If the LED's are not on, replace the PSU (refer to pg.Check the LEDs (orange and green) on the Main PCA.If the error continues, leave the printer on and open the small Main PCA cover on the back of the printer (DIMM and Memory access cover).Following replacement, perform a Backup EEROM service utility (instructions listed below) and attempt to verify functionality. If the error continues, replace the HDD (refer to pg.If there is no error, verify functionality.NOTE: Verify that the flat cable connector is clipped correctly. Check and re-seat the Hard Disk Drive (HDD) cables.Turn the printer off using the main power switch on the printers rear panel.If functionality is verified, no additional parts should be replaced. Verify functionality by turning the printer on and successfully printing internal test prints. If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality before continuing with the remaining steps.

Hp utility status unavailable designjet manual#

NOTE: If removal and installation instructions are needed for reference during any repairs performed, refer to the HP Designjet 50 Series Service Manual available on the Partner Care website () for review or download.

Generate a CSO for service and include all required parts as listed below.

If the problem persists, turn the printer off and re-install the EIO card back into the original slot.

NOTE: If the EIO card is proven faulty do not create an on-site service call send a new Jetdirect EIO card (J6057-61001).

If the problem does not occur with the EIO card removed, verify printer functionality and replace the EIO card.

If the error appears with the EIO card in both slots, turn the printer off and remove the EIO card altogether.

If there is no warranty or contract coverage, the customer may schedule service at their convenience. NOTE: If the printer is covered by warranty or contract, schedule service to replace the Main PCA and the HDD Controller.

If no error appears, note that one EIO slot on the Main PCA is defective and will require a Main PCA replacement.

Hp utility status unavailable designjet install#

Remove the HP Jetdirect card and install it into the other available EIO slot.

If the error re-appears, turn the printer off.

Turn the printer on if no error appears, verify functionality.

Remove and reseat the HP Jetdirect card.

If the error re-appears, turn the printer off and re-install the original DIMM.

Turn the printer on if no error appears verify printer functionality.

NOTE: If a new BOOT ROM DIMM is not available during troubleshooting, keep the original DIMM in the printer and continue with Step 12.

Remove the BOOT ROM DIMM and replace with the new DIMM.

If the LEDs are on, turn the printer off and continue with the remaining steps.

Generate a CSO for service and include all required parts as listed below. If both LEDs are off (with the printer turned on) the PSU is defective.

If the problem persists, check the LED's on the Main PCA (green and orange).

If no error appears, verify functionality. NOTE: Ensure that HP supported memory is being used.

Remove and reseat all memory and the BOOT ROM DIMM (leave the rear access cover open to check LED status in Step 8).

If the error re-appears, continue with the remaining steps.

If no error appears, attempt to verify printer functionality.After 10-15 seconds, turn the main power switch on.Turn the printer off, using the main power switch located on the back of the printer.If the issue persists following the steps below, generate a CSO for service. If the troubleshooting steps below appear to resolve the issue, attempt to verify printer functionality by printing several internal prints. The steps below are designed to achieve remote resolution of the issue. Contact center agents (troubleshooting to be performed with customer) Follow the steps listed below to determine the actual cause of the problem and fix or replace the necessary parts.

Internal printer hardware that may cause these problems are the HDD, the Power Supply Unit (PSU) or the Main PCA. Indirect causes can include memory, the Boot ROM DIMM or the HP Jetdirect EIO card. The printer has detected a problem with the Hard Disk Drive (HDD), or the Main PCA. Performing service tests, service utilities and service calibrationsĭocument number: BPP90196 Last updated: 05-Sept-2003 Minimum skill level: 2

Parts required (part numbers are subject to change) HP Designjet 5500 Series Printers - TWI: System Error 1F500XXĬontact center agents (troubleshooting to be performed with customer) The owners of this website have no affiliation to Hewlett Packard nor do we TWI Designjet Documents library presented here as a courtesy of